Gordon Jones, Coventry – Loft Ladder

Ricardo initially came to me as I thought that I needed a replacement loft ladder to replace my existing one which is more than 30 years old. Rather than sell me a new ladder he was able to carry out some adjustments which made my ladder serviceable again. He did suggest adding a rail to one side to make using the ladder easier and safer. Although my ladder was so old he was able to fit a rail and was meticulous in ensuring that it was fully functional and spent some time in carrying out minor adjustments to ensure I was fully satisfied. Ricardo also gave me some advice on how to maintain my ladder in the best condition. Throughout my dealings with him he was very customer focused and very polite. I would certainly use his services again.