Matthew Brown, Edenthorpe – Loft Boarding, Loft Insulation

Professional from start to finish. When receiving the initial quote for having the loft boarded and detailing a moisture issue we’ve been having, we were given genuine advice on a low cost approach to solve the issue, rather than a drastic approach we were worried would be needed. Product knowledge was excellent, explaining to us when asked why and how our moisture issue could be resolved. Queries we had regarding the initial quote were responded to quickly, and when we had changes to our circumstances that required a revision of the initial quote, this was again handled quickly but with helpful information of how we could make the most of our circumstances. I appreciated the transparency and clarity of the phone conversations and quotes being confirmed by follow up emails, and the text reminder on the day before the installation date gave reassurance. On the installation date itself, Mark arrived exactly on time, lay dust sheets down and worked very efficiently. Cleaned up after himself fully. Job done. Couldn’t have gone any smoother. We have immediately put the new loft space to use and have no complaints. Thank you.