Rachael Hobart, Wickford – Loft Ladder, Loft Boarding, Loft Shelving

Glen was very polite and professional from the start. He was always punctual for his
appointments and arrived with a smile on his face! When he originally came to quote for the
works, he explained my options clearly in a way that I could understand and discussed the
pricing differences. I did not feel that at any point he was being pushy or focussing on “making
a hard sell” He adjusted the quote once I changed my mind and agreed a suitable date which
worked well with myself and my family requirements. He was always respectful of my property
and kept the area clean and tidy and protected my carpets. As I have a house-cat and a small
crawling baby, he ensured the door was always safely closed when entering / exiting the
property. He kept to the agreed timescale of 1.5 days and he worked very hard throughout. He
noticed there was an imperfection with the loft ladder he was installing and replaced it. The
overall quality of work in the loft is amazing. It has allowed me to have so much more storage
space in my house. The work looks high quality and made to last. After he had finished, he gave
me a full demonstration of how the loft ladder worked and ensured I was satisfied with his
workmanship. I am so happy that I went with Glen to carry out these works.