We live in a Persimmon home so any service seems amazing compared to their customer care. Joking aside, the guy who visited and done our loft was such a nice guy. Very friendly and professional. Happy with his work. He said it was his first job on his own without a second man which was hard to believe because the work was great. He communicated everything and explained everything I was interested in. We were happy to spend the money on a great service with quality material and done to a high standard.