We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us straight away either by phone, email (enquiries@access4loftsfranchise.co.uk) or write to us. If writing, please get proof of posting.
On receipt of your complaint, we aim to respond within 5 days.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we have access to an Alternative Dispute Resolution (ADR) service as part of our Which? Trusted Traders endorsement. In the unlikely event of a complaint arising and you wish to refer the complaint to them you will need to contact Which? Trusted Traders on 01174 566 031 who can explain if you are eligible to use their Alternative Dispute Resolution.